Help Scout Integration
Help desk and customer communication. Automate evidence collection and achieve SOC 2, ISO 27001, and HIPAA compliance faster.
Supported Frameworks:SOC 2ISO 27001HIPAA
Help desk and customer communication. Automate evidence collection and achieve SOC 2, ISO 27001, and HIPAA compliance faster.
Continuous evidence collection from Help Scout with zero manual exports
Connect Help Scout in minutes with our simple OAuth flow
Click the "Connect Help Scout" button and authorize LowerPlane to access your Help Scout account with read-only permissions.
Choose your sync frequency (daily, weekly, or real-time) and select which data types to collect for compliance evidence.
We will verify the connection and start collecting evidence automatically. You can monitor sync status from your dashboard.
LowerPlane requires read-only access and cannot modify your Help Scout configuration. All data is encrypted in transit and at rest. You can revoke access at any time from your Help Scout settings.
Real-time evidence collection mapped directly to compliance controls
| Control | Evidence Type | Service | Frequency |
|---|---|---|---|
Access ControlsSOC 2 | User access and permissions | Help Scout | Daily |
Audit LoggingISO 27001 | Activity and audit logs | Help Scout | Continuous |
Security ConfigurationSOC 2 | Security settings and policies | Help Scout | Daily |
User ManagementHIPAA | User lifecycle events | Help Scout | Real-time |
Automatically mapped to compliance controls
View detailed mappingHelp Scout integration satisfies controls across multiple compliance frameworks
Help Scout integration helps satisfy SOC 2 controls related to access management, monitoring, and security.
Help Scout integration helps teams achieve compliance faster
"The Help Scout integration automated our evidence collection completely. What used to take hours every week now happens automatically in the background."
Everything you need to know about Help Scout integration
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Connect Help Scout in minutes and start collecting evidence automatically
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