Terms of Service

Last updated: October 9, 2025

1. Acceptance of Terms

By accessing or using LowerPlane's compliance automation platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

LowerPlane provides a software-as-a-service (SaaS) platform for compliance automation, including:

  • Automated evidence collection from integrated systems
  • Multi-framework compliance management (SOC 2, ISO 27001, HIPAA, GDPR, PCI-DSS)
  • Policy generation and management
  • Continuous compliance monitoring
  • Audit preparation and management tools

3. User Accounts

3.1 Account Creation

You must create an account to use the Service. You agree to provide accurate, current, and complete information and keep it updated.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must immediately notify us of any unauthorized use.

3.3 Account Termination

We reserve the right to suspend or terminate your account for violations of these Terms or for any other reason at our discretion.

4. User Responsibilities

You agree to:

  • Use the Service in compliance with all applicable laws and regulations
  • Not use the Service for any illegal or unauthorized purpose
  • Not interfere with or disrupt the Service or servers
  • Not attempt to gain unauthorized access to any systems or data
  • Not reverse engineer, decompile, or disassemble the Service
  • Not use the Service to transmit malware or harmful code

5. Subscription and Payment

5.1 Fees

Access to the Service requires payment of subscription fees as outlined in your selected plan. All fees are non-refundable unless otherwise stated.

5.2 Billing

Subscription fees are billed annually in advance. You authorize us to charge your payment method for all fees incurred.

5.3 Price Changes

We may change subscription fees with 30 days' notice. Continued use after the change constitutes acceptance of the new fees.

6. Intellectual Property

6.1 Our IP

The Service, including all software, content, and trademarks, is owned by LowerPlane and protected by intellectual property laws. You receive a limited license to use the Service.

6.2 Your Content

You retain ownership of your data and content. By uploading to the Service, you grant us a license to use, store, and process your content to provide the Service.

7. Data Security and Privacy

We implement industry-standard security measures to protect your data. Our use of your information is governed by our Privacy Policy. We maintain SOC 2 Type 2 certification and comply with applicable data protection regulations.

8. Service Level Agreement

We strive to maintain 99.9% uptime for the Service. Our SLA and compensation for downtime are detailed in your service agreement.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE DO NOT GUARANTEE SPECIFIC COMPLIANCE OUTCOMES OR CERTIFICATION SUCCESS.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOWERPLANE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify and hold harmless LowerPlane from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

Either party may terminate the subscription with 30 days' written notice. Upon termination, you will have 90 days to export your data before permanent deletion.

13. Governing Law

These Terms are governed by the laws of [State/Country], without regard to conflict of law provisions. Any disputes shall be resolved in the courts of [Jurisdiction].

14. Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email or platform notification. Continued use after changes constitutes acceptance.

15. Contact Information

For questions about these Terms, contact us at:

LowerPlane

Email: legal@lowerplane.com